Legal
Effective March 25, 2026
These Terms of Service (“Terms”) govern your use of the Letters From Rosy website at https://lettersfromrosy.com and your subscription to our monthly letter service (collectively, the “Service”), operated by RIO Media Group, LLC, operating as Letters From Rosy (“we,” “us,” or “our”).
By subscribing, creating an account, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Letters From Rosy is a personal subscription service. Each month, active subscribers receive a physical letter mailed to the address on file, along with companion inserts. Subscribers also have access to a digital dashboard where they can read their letters online, write reflections, and interact with Rosy.
Geographic availability: We currently ship to addresses in the United States and Canada only. Subscriptions from outside these countries will not receive physical mail and are not eligible for purchase.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.
We offer monthly and annual subscription plans. Current pricing is displayed on our website and confirmed at checkout.
Your subscription automatically renews at the end of each billing period (monthly or annual) unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on a recurring basis.
Payments are processed by Stripe. Your card is charged at the start of each billing period. We do not store your card number. You can update your payment method at any time from your account dashboard.
We will give at least 30 days’ notice before any price increase. The new price takes effect at your next renewal after the notice period.
If a payment fails, we will retry and notify you by email. If the issue is not resolved within 7 days, your subscription may be paused or cancelled.
You may cancel your subscription at any time from your account dashboard or by emailing hello@lettersfromrosy.com.
Monthly subscribers: Cancellation takes effect at the end of your current billing month. You will continue to receive your letter for the period already paid.
Annual subscribers: Cancellation takes effect at the end of your annual term. We do not offer prorated refunds for the unused portion of an annual subscription unless required by law.
Timing note: Because letters are prepared in batches in advance of the mailing date, cancellation after a batch has been sent to print will not prevent that month’s letter from being mailed. We cannot retrieve a letter already in transit.
Due to the nature of our product — a physical letter that is personally prepared for each subscriber — we generally do not offer refunds after a letter has been generated and sent.
Exceptions:
To request a refund under these exceptions, email hello@lettersfromrosy.com within 30 days of the charge.
You are responsible for keeping your account information accurate, including your mailing address. If your address changes, update it in your dashboard before the next letter generation cycle. We are not responsible for letters sent to an outdated address you provided.
Access to your account is via magic link (a one-time sign-in email). You are responsible for keeping access to your email account secure. Do not share your sign-in links with others.
The letters you receive are generated based on your subscriber profile, quiz answers, and messages you write through the Service. By using the “Write to Rosy” feature, you grant us a limited license to use the content of those messages to personalize your letters and improve your experience. We do not publish or share the content of your messages with other subscribers.
You may opt out of personalization at any time by contacting us, though doing so will result in generic letters that are not tailored to you.
All letters, copy, designs, and materials produced by Letters From Rosy are our intellectual property. Your subscription grants you a personal, non-commercial license to read and keep your letters. You may not reproduce, sell, or distribute them without our written permission.
You own the messages and reflections you write. By submitting them through the Service, you grant us a limited, non-exclusive license to use them solely for the purpose of personalizing your letters, as described in Section 7.
We may offer referral credits when you share a personalized referral link and a friend subscribes. Referral credits are applied to your next billing cycle and have no cash value. We reserve the right to modify or discontinue the referral program at any time. Referral credits cannot be combined with other promotions and are non-transferable.
You agree not to:
We reserve the right to suspend or terminate accounts that violate these rules without refund.
The Service is provided “as is” and “as available.” We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted access to the digital dashboard or that letters will arrive by any specific date (postal delays are outside our control).
To the maximum extent permitted by law, RIO Media Group, LLC (d/b/a Letters From Rosy) will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service, including lost letters, postal delays, or reliance on letter content.
Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the 3 months preceding the claim.
These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of DuPage County, Illinois.
For Canadian subscribers, nothing in these Terms limits your rights under applicable provincial consumer protection legislation.
We may update these Terms from time to time. We will post the updated Terms at https://lettersfromrosy.com/terms and notify you by email at least 14 days before material changes take effect. Continued use of the Service after changes take effect constitutes acceptance.
Questions about these Terms? Email us at hello@lettersfromrosy.com.
Also see our Privacy Policy